Shipping policy
SHIPPING POLICY
Find Joy 143
Last updated: February 2026
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OUR PROMISE
Every Find Joy 143 product is made to order, just for you. Nothing sits in a warehouse.
Nothing goes to waste. Your order is created with intention — and shipped with care.
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1. ORDER PROCESSING
All orders are processed within 2–7 business days before shipping. This includes quality
checking, printing or engraving, and packaging your order.
Business days are Monday to Friday, excluding Australian public holidays.
You will receive an email confirmation when:
· Your order is received
· Your order has been shipped
· Your tracking number is available
Please ensure your shipping address is correct before placing your order. We are unable to change shipping addresses after an order has been processed.
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2. SHIPPING TIMES
Estimated delivery times after dispatch:
AUSTRALIA
· Standard: 5–10 business days
· Express: 3–5 business days (where available)
UNITED STATES & CANADA
· Standard: 5–10 business days
UNITED KINGDOM & EUROPE
· Standard: 10–20 business days
NEW ZEALAND
· Standard: 7–14 business days
REST OF WORLD
· Standard: 10–25 business days
Please note: These are estimates only and are not guaranteed. Delivery times may vary
due to:
· Customs processing delays
· Peak periods (Christmas, Valentine's Day, Mother's Day)
· Carrier delays or disruptions
· Events outside our control
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3. SHIPPING COSTS
Shipping costs are calculated at checkout based on:
· Your delivery location
· The size and weight of your order
· The shipping method selected
We work with trusted global fulfillment partners to keep shipping costs as reasonable as possible.
FREE SHIPPING
We occasionally offer free shipping promotions. Subscribe to our newsletter
or follow us on Pinterest (@findjoy143) to be notified of upcoming offers.
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4. WHERE WE SHIP FROM
Find Joy 143 uses print-on-demand fulfillment partners located globally, including in:
· Australia
· United States
· United Kingdom
· Europe
Your order will be fulfilled from the facility closest to your delivery address to ensure the fastest possible delivery.
This means your order may ship from outside Australia even if you are an
Australian customer. This helps us:
· Reduce delivery times
· Lower shipping costs
· Minimise our environmental footprint
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5. TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email containing
your tracking number.
You can use this to track your delivery through the carrier's website.
Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
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6. CUSTOMS, DUTIES & TAXES
AUSTRALIAN CUSTOMERS
· GST may be applicable on your order
· This will be displayed at checkout
INTERNATIONAL CUSTOMERS
· Your order may be subject to customs duties, taxes, or import fees
· These charges are set by your country's customs authority
· They are NOT included in your order total
· Find Joy 143 is not responsible for these charges
· We are unable to predict or advise on customs fees for your country
We recommend checking your local customs regulations before ordering if you are concerned about additional charges.
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7. MULTIPLE ITEM ORDERS
If you order multiple products, they may arrive in separate packages and at different times depending on which fulfillment facility processes each item.
You will receive separate tracking numbers for each package.
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8. UNDELIVERABLE PACKAGES
If your package is returned to us as undeliverable due to:
· Incorrect address provided
· Failed delivery attempts
· Refused delivery
· Unclaimed packages
We will contact you to arrange reshipment. Additional shipping charges may apply.
Please double-check your shipping address at checkout to avoid delays.
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9. LOST OR STOLEN PACKAGES
LOST PACKAGES
If your tracking shows delivered but you haven't received your order, please:
1. Check with neighbours or household members
2. Check any safe drop locations
3. Contact your local post office
4. Wait 2 additional business days (sometimes tracking updates early)
5. Contact us at findjoy143@gmail.com if still unresolved
We will investigate with our fulfillment partner and work to resolve the issue as quickly as possible.
STOLEN PACKAGES
Find Joy 143 is not responsible for packages stolen after delivery
confirmation. We recommend using a secure delivery address.
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10. HOLIDAY SHIPPING
During peak periods, please order early
to ensure delivery by key dates:
CHRISTMAS 2026
· Australia: Order by December 10
· International: Order by December 1
VALENTINE'S DAY
· Order at least 3 weeks in advance
· International: Order 4 weeks in advance
MOTHER'S DAY
· Order at least 2 weeks in advance
We cannot guarantee delivery by specific dates during peak periods.
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11. SUSTAINABILITY
By using print-on-demand fulfillment, Find Joy 143 produces zero waste stock.
Every item is made specifically for you, reducing overproduction and waste in
the fashion and homewares industry.
We are committed to working with fulfillment partners who share our values around sustainable production and responsible shipping practices.
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12. CONTACT US
For any shipping questions or concerns:
📧 findjoy143@gmail.com
📍 Sydney, NSW, Australia
📌 Pinterest: @findjoy143
📸 Instagram: @findjoy143
We respond within 1–2 business days.
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143 = I Love You
Find Joy 143 · For those seeking
something deeper 💛
Last updated: February 2026